Visionworks Doctors of Optometry

Reviews about Visionworks Doctors of Optometry

• Nerv ClaX

  Dec, 24 2017
  ★ ☆ ☆ ☆ ☆
  I visited this location with my spouse and kids on Tuesday afternoon. My spouse already had a prescription from another doctor, so she selected a pair of frames from the wall and ordered them to be picked up at a later date. I found a pair of frames I liked, but I required an eye exam. None were available that day, so I made an appointment for Wednesday the following week. I confirmed the date and time of the eye exam several times with the clerk as I saved the appointment in my calendar. The young lady also recorded the model of frames I wished to be fitted for when I returned.
  
  The next Wednesday, I returned to Visionworks with one of my children in tow. A different clerk helped me this time and she wears low-cut shirts despite her age. I remember her (the clerk) having been present in the store a week ago, the day I made the appointment. She appeared visibly annoyed with a client on the telephone. From what I could discern, the client had made several unsuccessful attempts to speak with her optometrist by phone. She placed the client on hold, and audibly remarked, "A few minutes on hold should do her good," or something to very similar effect. Visionworks did not have a record of my appointment for an eye exam nor the model number of the frames I had picked out. I was not given an explanation for how I had been forgotten. I was told I could wait and see if they could squeeze me in later, but that wasn't an option.
  
  In conclusion, the staff is overly comfortable. They make disparaging remarks about clients when they're not present, and they're poor at keeping appointment times for customers. I won't be back to this location. The store left a bad taste in my mouth.

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