Party City

Reviews about Party City

• Amina Owens

  Jun, 10 2018
  ★ ☆ ☆ ☆ ☆
  Awful customer service by whomever answered the phone. She took forever to take my balloon order and ended our call having forgotten to take my payment info. When I arrived for pick up she had canceled the order, and lied by saying it was canceled because I had not provided payment info. She never once asked for it! The only positive was that another associate took and refilled my order pretty quickly, still the experience was unpleasant.
• Shannon O

  Jun, 03 2018
  ★ ☆ ☆ ☆ ☆
  I placed a balloon order 2 weeks ago for pick up Sunday March 25 at 10am... this was for my sons 1st Birthday. My husband gets there for 10am and he was informed the staff didn’t even START on his balloon order. I spent 50 dollars on balloons expecting them to be ready at the time I told party city to. I called furious and an associate said they were behind and it would be a half hour longer. I asked to speak to a supervisor Bc this is unacceptable and I was placed on hold and she hung up on me. So I called back and they wouldn’t answer the phone. Finally she answered the phone and I said you hung up on me I would like to speak to a supervisor. She said ok hold on she’ll pick it up and I was on hold for a very long time. My husband later told me she never went to get the manager. This behavior and customer service is unacceptable. When he was handed the balloons 1hr and 15 minutes later from the time I told them I wanted them READY they didn’t even apologize. Needless to say I was setting up the balloons while people were coming in, my husband had to rush home to drop off the balloons then go get ready. Don’t ask someone what time you want their order ready if you’re not gonna get it done. Last time I shop at this party city.

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